TERMS AND CONDITIONS

TERMS AND CONDITIONS AT POUCHES DENMARK

General information

Pouches Denmark ApS
Thorsvej 106
7200 Grindsted
VAT no .: DK 44149990
Telephone: +45 61724837
E-mail: info@europesnus.com


Age limit

You must be at least 18 years old to buy products from EuropeSnus.com, which you accept when you first enter the website. 

Prices

At EuropeSnus, we reserve the right to make errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. At the same time, reservations are made for sold-out items.



PAYMENT

Pouches Denmark receives payment with VISA-Dankort, VISA, VISA Electron, Mastercard. Payment will only be deducted from your account when the item is shipped. All amounts are in €. Euro and incl. VAT. Reservations are made for price errors and sold out / discontinued items. The amount is deducted as the tracking number has been sent to the customer for the purchased item (s)



DELIVERY

Pouches Denmark strives to send orders placed before 14pm the same day, orders placed after will then be shipped next business day.
We ship to most of Europe. Shipping prices varies from country to country. Items can be delivered to either the parcel shop closest to the delivery address or at home, which is stated when ordering, unless otherwise agreed. Your goods will be delivered with DPD, DHL or Postnord tracked after ur choosing.

NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service.
Items are delivered every weekday. Your item will be delivered 3-5 business days after ordering.
For certain goods, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.

Customer Responsibility Notice

Please note that when you buy products from our website, you are solely responsible for ensuring that the items are permitted in your country. We provide shipping services, but it is entirely your responsibility to check and comply with your local laws and regulations regarding imported goods. We do not assume any liability for fines, penalties, or confiscations that may occur if the items you purchase are restricted or prohibited in your destination country.


Right of complaint / guarantee

A 2-year right of complaint is given in accordance with the European Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in a "reasonable time" (2 months) after you have discovered the defect / error. Pouches Denmark will cover return costs to a reasonable extent.
Read more about your right to make a complaint on the European Competition and Consumer Authority's website.

Upon return, complaints and use of the right of withdrawal, the item must be sent to:
Pouches Danmark
Engsøparken 199
7200 Grindsted
Shipments will not be received per. cash on delivery.




Refund

In the case of a refund, please enclose bank information, so that the agreed amount can be transferred. The information can be disclosed without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.



Right of return

There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from that day;
- Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
Gets the last batch, or last part in physical possession, in the case of an agreement for the delivery of goods consisting of several lots / parts.
- The first item in physical possession in the case of regular delivery of goods over a specified period.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 days after purchase and from cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to mikkelsenjonas@live.dk. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you wish to send the item back to us, you must fill in the enclosed Return Note and send the item to:
Pouches Danmark
Engsøparken 199
7200 Grindsted

You can not regret by simply refusing to receive the item, without giving clear notice.



Goods except the right of withdrawal

The following types of goods are not included in the right of withdrawal:
- Goods that have been manufactured according to the consumer's specifications or have a clear personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
Goods which, due to their nature, become inextricably mixed with others upon delivery.
Items where the seal is broken.
- Performed non-financial services if the provision of the service has commenced with the prior express consent of the consumer and recognition that the right of withdrawal ceases when the service is fully completed.
- Delivery of digital content that is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he or she thereby loses his or her right of withdrawal.
Newspapers, magazines or periodicals, however, excluding subscription agreements for such publications.
- Agreements entered into at public auction.
Goods that deteriorate or become obsolete quickly.



Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. When you return, you are responsible for the item being properly packed. You must enclose a copy of the order confirmation in the package. The expedition goes faster if you also fill out and enclose our Cancellation Form.
You bear the risk of the item from the time of delivery of the item until we have received the return.
We do not accept packages sent by post. cash on delivery.




Condition of the item upon return

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.



Refund

If you regret your purchase, you will of course receive the amount you have paid to us back.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
In exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of a form of delivery other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and within 14 days from the date where we have been notified of your decision to exercise the right of withdrawal. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.

Complaints

A complaint about a product or service can be submitted to the Center for Complaint Resolution, House of Appeals, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards.
Link: Complaints portal for the House of Boards

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaints platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our E-mail address: mikkelsenjonas@live.dk

PERSONAL INFORMATION

When you visit our website, information about you is collected, which is used to customize and improve our content and to create more value with the ads that appear on the page. If you do not want information about you to be collected, you should delete your cookies and refrain from further use of the website. In the sections below, we have elaborated on what kind of information is collected, their purpose and which third parties have access to it.

Cookies 
website uses "cookies", which is a text file that is stored on your computer, mobile or similar. similarly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. However, cookies may not contain malicious code such as. virus.
It is possible for you to delete or block cookies. You can do this by following this guide: http://minecookies.org/cookiehandtering
If you follow the instructions and delete or block cookies, then the ads you see will only become less relevant to you, while they will appear more frequently. At the same time, you may also risk that the website does not work optimally, and that there is content that you can not access.

General
Personal information is all kinds of information that to some extent can be attributed to you. When you use our website, we collect and process a number of such information. It happens e.g. by quite ordinary interactions on the website, such as that you sign up for our newsletter, participate in a competition / survey, register as a new user / subscriber or by other use of services or purchases via our website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you click on. To the extent that you give explicit consent and enter the information yourself, we also process: Name, telephone number, e-mail, address and payment information. This typically happens in connection with you creating a login or when purchasing on the site.

Security
We process your personal data securely and confidentially in accordance with applicable law, including the Personal Data Ordinance and the Data Protection Act.
Your information will only be used for the purpose for which it was collected and will be deleted when that purpose has been fulfilled or is no longer relevant.
We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or come to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.

Purpose 
information is used to identify you as a user and show you the ads that will be most relevant to you, to register your purchases and payments, as well as to be able to provide you with the services you have requested, such as receiving newsletters. In addition, we use the information to optimize and improve our services and content.

Period of storage
We retain information for the period permitted by law and we delete it when it is no longer needed or relevant. The period depends on the nature of the information and the background for storage. It is therefore not possible to provide a general time frame for when information is deleted.

Disclosure of information
Data about your use of the website, which advertisements you receive and possibly clicks on, geographical location, gender and age segment, etc. are passed on to third parties to the extent that the information is known and if we use third parties. You can see which third parties are involved in the section on Cookies above. The information is used for targeted advertising.

In addition, we use a number of third parties for the storage and processing of data. These process information solely on our behalf and may not use it for their own purposes.

Disclosure of personal information such as name and e-mail etc. will only take place if you give your consent. We only use data processors in the EU or in countries that can provide your information with adequate protection.

Insights and complaints
You have the right to be informed of the personal data we process about you in a standard format (data portability). You can also object to the use of the information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: mikkelsenjonas@live.dk. If you want to complain about our processing of your personal data, you also have the opportunity to contact the Danish Data Protection Agency.
If you no longer want us to process your personal data, or for us to restrict the processing of your personal data, you can also send us a request to this effect to the above-mentioned e-mail address.

Publisher
The website is owned and published by:

Pouches Danmark ApS
Thorsvej 106
7200 Grindsted
Telephone: +45 61724837
E-mail: mikkelsenjonas@live.dk